Online returns
General Conditions Applicable to Returns
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free-returns policy which allows you to return delivered items to us for any reason up to 14 days after the delivery of your Order, free of charge.
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 14 days of Order receipt with the following conditions:
- Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
- Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached.
- The return must be accompanied by the original Order confirmation.
- Please note, earrings cannot be returned.
Returns Process
Items can be returned by arranging collection from your delivery address by either:
- contacting us by texting us via WhatsApp (+971 50 200 1491); or
- logging into the My Account/Order History section of the Website.
Refund Process
Once your return has been received by our brand, it can take up to 3 working days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.
If you're eligible, we may be able to process your refund as credit store if you prefer to use the next time you shop with us.